NFNLP證書課程
Professional Training and Development 專業培訓及發展
PTA is industry leader in the design and delivery of customer service training. From customized in-house workshops to large scale public seminars, our training methods set industry benchmarks. Our goal is to produce immediate and enduring results for our clients. In addition, we offer a range of expertise in personal and managerial development, to maximize your staff’s effectiveness and your organization’s performance.
專才培訓協會擅於設計及舉辦顧客服務培訓。由個別度身訂造的工作坊到大型講座，多元化的培訓方法均致力令客戶獲得立竿見影及持久的成效。此外，我們亦提供一系列專業個人及管理發展課程，竭力為你提昇個人企業質素。
Excellent customer service and professional sales training 顧客服務及專業銷售培訓
| Professional Sales Training | 專業銷售培訓 |
| - Customer Service Imperative | 顧客服務的迫切性 |
| - Versatile Service and Selling Standard | 多元化服務及銷售標準 |
| - Professional Selling and Social Style Selling | 專業銷售及個人風格銷售 |
| - Direct selling | 直接銷售 |
| - Handling Difficult Situation and Complaints Effectively | 有效地處理困難情況及顧客投訴 |
| - (For Leaders) Service Auditing and Coaching | 服務評核與教練 (管理篇) |
| - (For Leaders) Service Goal Setting and Team Building | 服務團隊目標訂立 (管理篇) |
| - (For Leaders) Field Coaching | 實地培訓教練 (管理篇) |
| Customer Service Training | 顧客服務培訓 |
| - Service Empathy | 服務同理心 |
| - Emotional Self Mastery | 自我駕馭情緒 |
| - Service Motivation | 服務推動力 |
| - Service Flow | 服務神馳 |
| - Service Mentoring | 服務教練 |
| - Service Team Synergy | 服務團隊互動力 |
| Team Building and Experiential Training | 團隊及體驗培訓 |
| - Team Motivation | 團隊激勵 |
| - Team Communication | 團隊溝通 |
| - Team Synergy | 團隊互動力 |
| - Experiential Team Building | 體驗式團隊建立 |
| - Experiential Personal Breakthrough | 體驗式個人突破 |
| Managerial and Executive Training | 管理及行政人員培訓 |
| - Transformational Leadership | 蛻變領導能力 |
| - Strategic Planning and Decision Making | 策略性計劃及決策 |
| - Change Management | 轉變管理 |
| - Business Communication | 商業溝通 |
| - Train-the-Trainers | 導師培訓 |
| - Delegation Skills | 委任技巧 |
| - Negotiation Skills | 談判技巧 |
| - Presentation Skills | 演說技巧 |
| - Interviewing Skills | 面試技巧 |
| - Performance Appraisal | 表現管理 |
| - Socializing and Counselling | 教化及輔導 |
| - Problem Solving Skills | 解決問題技巧 |
| Personal Development | 個人發展培訓 |
| - Project Management | 項目管理 |
| - Time Management | 時間管理 |
| - Stress Management | 壓力管理 |
| - Self Motivation | 自我激勵 |
| - Interpersonal Communication | 人際溝通 |
| - EQ and Social Intelligence | 情緒智商及人際關係 |
| - Winning in Adversity | 逆中求勝 |
培訓是執行市場策略及企業文化的轉捩點，以上的培訓項目只作參考；我們樂意為您度身訂造最合適的方案。
